RETURNS & EXCHANGES POLICY

SYRI Studios
Based in Australia
www.syristudios.com
Email: syri@syristudios.com

Returns

As a small Australian label, each piece is made with care. At this time, we do not offer returns or refunds for change of mind, incorrect sizing, or unwanted items. This aligns with the Australian Consumer Law, which does not require businesses to accept returns under these circumstances.

We strongly encourage you to reach out to us prior to purchase if you have any questions about sizing, fit, or fabric — we’re always happy to assist.

Faulty Items

If you believe your item is faulty, please contact us at syri@syristudios.com within 7 days of receiving your order and include:

  • Your order number

  • Clear photos of the fault

  • A brief description of the issue

All claims will be assessed in line with Australian Consumer Law, and if deemed faulty, we will offer a repair, replacement, or refund.
Please note: Faults due to general wear and tear, misuse, or failure to follow care instructions are not covered.

Exchanges

We offer exchanges on full-priced items, subject to stock availability.

To be eligible for an exchange:

  • Items must be in original condition — unworn, unwashed, with all original tags and packaging intact.

  • You must email us within 7 days of receiving your order to request an exchange.

Customers are responsible for all shipping costs related to the exchange. We recommend using a tracked service to ensure your return reaches us safely.

Once your returned item has been received and inspected, we will dispatch your replacement item or issue a store credit if the requested item is unavailable.

Please note:

  • Sale items are final sale and are not eligible for return or exchange.

  • We allow one exchange per order, so please reach out with any sizing or style queries before purchasing.

Additional Information

  • All items are quality-checked before being shipped.

  • Exchanges are processed within 5–7 business days of receiving your return.

  • Items returned without prior approval will not be accepted.

If you have any questions or need further assistance, please don’t hesitate to get in touch:
Email: syri@syristudios.com
Website: www.syristudios.com